Refund policy
Returns & Refund Policy
At WeKind London, we want you to love your purchase — but if you're not completely satisfied, we're here to help.
Returns & Exchanges
We accept returns or exchanges within 14 days of your purchase date, provided the items are:
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Unused, unworn, and in their original packaging
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In a resellable condition, with all tags and seals intact
If your return meets these conditions, you may request either a full refund or an exchange.
How to Request a Return
To initiate a return or exchange, please email us at contact@wekindlondon.com with the following details:
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Your full name
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Order ID number
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Delivery address
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Reason for the return or exchange
Our team will provide you with return instructions and next steps. Please do not send items back without contacting us first, as this may delay processing.
Return Shipping
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Customers are responsible for the cost of return postage, unless the item received was faulty or incorrect.
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We recommend using a tracked postal service to ensure the safe return of your parcel, as WeKind London cannot be held responsible for returns lost in transit.
Refunds
Once we receive and inspect your returned item(s), we aim to process refunds within 7 working days. You will receive confirmation via email once your refund has been issued.
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Refunds will be issued to your original payment method.
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Please note that it may take a few additional days for the funds to appear in your account, depending on your bank or payment provider.
Exchanges
If you're requesting an exchange, we’ll ship your replacement item once we’ve received and processed the return.
Need Help?
If you have any questions or concerns about your return, please don’t hesitate to reach out to our team at contact@wekindlondon.com — we’re happy to assist you.