Privacy policy
Privacy Policy
At WeKind London, we respect and understand how important your privacy is. That’s why we are fully committed to protecting your personal information and handling it with transparency, care, and integrity.
Who We Are
For the purposes of all WeKind services, the data controller — the organisation responsible for your personal data — is:
WeKind Limited
Registered Address: Harben House, Harben Parade, Finchley Road, London NW3 6LH, United Kingdom
Company Number: 10982719
Your Consent & Communication Preferences
We will never share your information with third parties for marketing purposes, and we will never send you promotional emails without your express consent.
Every marketing email you receive from us will include a clear unsubscribe link, allowing you to opt out at any time.
If you prefer that we do not collect any personally identifiable information, please refrain from submitting such information. However, please note that some personal data — such as your name and address — is required to complete a purchase on our website.
What Information We Collect & Why
Below is an outline of the personal data we collect and how we use it:
1. Personal Details
Includes:
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Name
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Date of birth
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Gender
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Address
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Email address
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Social media handle/screen name
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Phone number
Why we collect it:
To identify you, personalise your experience, fulfil orders, send service-related communications (such as order confirmations or changes to our Terms), and provide tailored customer support.
2. Payment Information
Includes:
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Payment card details
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Billing address
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Transaction history
Why we collect it:
To securely process payments, issue refunds, and maintain accurate records of financial transactions, as required by law. All payment data is processed using secure, industry-standard encryption and protection protocols.
3. Device & Browsing Information
Includes:
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IP address
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Device type
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Browser type
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Location data (if shared)
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Pages visited and interactions on our site/app
Why we collect it:
To monitor site usage, analyse visitor behaviour, improve our services, and protect the integrity and security of our website and systems.
4. Contact History
Includes:
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Emails
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Messages on social media
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Phone call recordings with customer service
Why we collect it:
To provide timely, effective customer service, improve our support experience, and maintain a record of all correspondence with you.
Where Your Information Is Stored
All personal information is securely stored on servers located in London, UK. We implement robust technical and organisational measures to protect your data from unauthorised access, misuse, or loss.
Your Rights Under UK GDPR
As a UK-based consumer, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your personal data
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Withdraw consent for marketing communications at any time
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Object to or restrict the processing of your personal data
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Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been misused
Policy Updates
This Privacy Policy was last updated on 13 June 2021. We may update this policy from time to time to reflect changes in our practices or legal obligations. All updates will be posted on this page.
Contact Us
If you have any questions or concerns regarding your personal data, please contact us at: